Frequently Asked Questions

We are always eager to hear of unscrupulous traders/advertisers. If you have any information you feel would be important, please contact us on 074 9126410. Please be assured that your confidentiality would be guaranteed by law under the Data Protection Act (1988).
All adverts online have a 'Report Ad' link which allows you to highlight adverts which may be abusive or illegal. The link can be found on the right hand side, above the advert copy. The information you provide will help our customer services team decide the legality of the advert.
As and when we can establish the illegality of an advert appearing either online or within our publications, we will remove the advert and put steps in place to ensure that it doesn't appear again.
If you have reason to believe that items purchased through The Dealer "Free-Ads" Paper or TheDealer.ie were stolen, please contact your local Garda Station. You'll find contact details for your area in the local phone book and the Gardai will be able to advise you on the correct course of action to employ.
If you have reason to believe that items stolen from you have appeared in The Dealer "Free-Ads" Paper or TheDealer.ie, please contact your local Garda Station. You'll find contact details for your area in the local phone book and the Gardai will be able to advise you on the correct course of action to employ. Please also send information relating to this to the The Dealer "Free-Ads" Paper, High Road, Letterkenny, Co. Donegal or phone us on 074 9126410 or email info@thedealer.ie. Please be assured that your confidentiality would be guaranteed by law under the Data Protection Act (1988).
Most private advertisers sell their goods from home. For personal ease and safety, always ensure that there is a friend with you before you allow someone into your home.
When selling valuable items, such as a car, you could ask for a personal cheque to be cleared before you part with your goods, and offer a receipt as proof of purchase. In the case of bankers' drafts, it is wise to go to the bank together and watch it being drawn up.
For items that are worth only a few pounds, it's easier and more convenient to pay in cash. To be safe, when you go to visit the person selling the item you are interested in, don’t take more money than you are planning on spending.
In both cases, the cheque will clear into your bank, only to be stopped/refused weeks later. At this point, the Banks/Building Societies will take the full cheque amount back out of your account. Not only will you have lost the goods, you will be out of pocket for the amount of their original cheque.
Unfortunately, we are unable to interfere in the private transactions between a buyer and a seller. However, if you can provide us with a letter of complaint, we will keep this on permanent file under the advertiser's records. You may wish to contact your local citizen’s advice bureau, who will be able to advise you on the best course of action to take. The number for your local office can be found in the phone book.
Don't do it. We recommend that buyers NEVER send cash or cheques through the post, or place money directly into a seller's bank account, in advance of receiving goods.
Once you have bought an item from a private seller, you have no legal comeback if it turns out to be faulty. Therefore, check the goods thoroughly before handing over the money. If the seller still has the receipts, or a warranty, so much the better.
Most private advertisers sell their goods from home. For personal ease and safety, always ensure you take someone with you. If you're answering a home service ad, ask the advertiser to produce identity and proof of qualification before inviting them into your home
If travel is involved in the transaction, always remember to write down the contact details of the people you are visiting, or the people who are visiting you. If, for whatever reason, you are unable to make the appointment, notify them in advance